The IT Crowd
Anyone who works in customer facing IT knows that the iconic comedy show The IT Crowd is like watching your own life played back to you. And sadly, it is surprising how often real life proves that the apparently overblown concepts played out on screen are not that far from the truth. Asking whether someone has turned it off and on again is a daily occurrence. I have sat in meetings where every team is thanked for a successful IT project except the IT team. Social awkwardness abounds, blank looks adorn the face of business colleagues who just don't grasp technical concepts, and I'm pretty sure that I could convince a lot of people that a simple box holds the secrets of the internet (and a whole lot of other things). They call the latest generation technology natives. But for those that came before, there are still huge gaps in the understanding of technology for many people. Technology is magic, the modern equivalent of wizardry. It seems so easy, just click a button, dra...